“I recently purchased Tripcover for a rental car hire.
After picking up the car, I realised that the car had existing damage that I had not reported on the Damage Form that I signed.
I am concerned that I may have to pay the excess to Budget and put in a claim if they try to say the damage occurred during my rental period.
I have been looking over your claim form in case I need to complete it.
Can you please tell me what you mean by Police or Accident report and what you would require for this type of damage so that I can be prepared if Budget charge me the excess for this damage.”
Tripcover Team Member:
The police report is only needed if it was a significant accident Kate.
This is a common trick the car rental companies can play with their customers.
Always pays to walk around the car and video it or take a few pics.
Email enquiry from one of our customers at Tripcover
Karl: “As I am in the process of taking out a policy, I’m somewhat puzzled by the fact that one of your competitors “I Cover” provides supposedly similar cover as yours but the cost is less than half. How can this be?
Furthermore their policy also covers a number of other benefits.
“Hi Carl, but they cannot say and do not say that they cover windscreens, undercarriage, tyres, lights and single vehicle accidents in their PDS because they don’t generally as they only cover what the standard
excess or CDW that the car rental companies offer.
But it is a free market, you can buy travel insurance which is what they offer or you can buy our specialist car rental excess cover. Up to you.”
PS Karl’s reply was as follows:
This would be a great brief for a PR campaign for Tripcover. For as a consumer, it can be very confusing out there.
My initial suspicion was based on the value for price/offering, which prompted me to investigate further, and the unclear answers I got back from them.
Thank you for getting back to me, so I can now take out a Tripcover policy, as well as passing on the information to family, friends and contacts.
Rental car giant Hertz has been forced to refund hundreds of aggrieved customers amounts totalling $395,000 because it had charged them for damage they did not cause.
Following an Australian Competition and Consumer Commission investigation, Hertz admitted that between November 2013 and August last year it had incorrectly charged customers for causing damage to a rental car that was in fact pre-existing………..
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My husband and I planned to make a trip from the Netherlands to Australia in May-June 2016. We booked in advance a camper during 6 weeks. The insurance was from Tripcover.
Unfortunately my husband got very, very ill. He needed an operation and further therapies. It wasn’t possible to make the planned trip. But his health is most important. We booked a lot in advance and when you are worried about your husband it is very, very difficult to ask for cancelling all the booked things, specially for English is not my native language.
Desmond Sherlock of Tripcover responded prompt: “Give me some days and I will see what I can do for you.” Some days later we got the prepaid money refund!!!
Gorgeous, it gives us a very, very warm feeling in difficult times.
Hilde and Jan Nelissen, Sittard, Netherlands
Hi folks, yes that’s right I am writing an article about our number one competitor as it enters our category and market place. Allianz.com.au, one of the world’s biggest insurance companies has now entered the car rental excess insurance market and is competing head to head with Tripcover’s car rental excess insurance products.
This is a great sign for us as a giant like Allianz, entering this category that my brother Steve and I created in Australia, verifies that this means business and our category is not likely to go away anytime soon.
And what is this category? Well, anyone that has ever rented a car will know what I am talking about. You know, you get to the car rental desk and they ask you if you want to take out their CDW or Collision Damage Waiver (it is basically their own insurance that
they manage themselves only they can’t call it insurance).
Now this CDW can cost as much as the rental car itself or even more, per day and so can double your rental costs. The car rental insurance policy that Tripcover sells is around $9 per day. Although the policy that Allianz sells is the exact same product, supplied by Allianz Global Assistance, they have a higher rate due to it covering 21 to 75 year olds. We have split our age range so that you can by our policy for either 25 to 75 year olds or 21 to 24 year olds and it is considerably cheaper.
About the Car Rental Excess Insurance Category
With present sales of around $10M in Australia and representing around 3% of the car rental insurance market, we estimate that the category will be worth some $38M by 2020 and represent around 8 to 10% of the car rental insurance market place, by then.
Car rental excess insurance has been going in Australia since the start of 2012, for over 4 years now and we see it becoming main stream by 2020.