From one of our customers “Amy”:

• A quick email to advise that Eurocar has (rightly) come to a decision that I am not liable for the damage found in the car that was returned for servicing (and swapped for another vehicle) on 4th Oct .  They have agreed that due process in having the customer to sign off on the condition of the car, prior to leaving the station upon pick-up, had not been followed. 
• Our Reply
  Good to hear Amy and it clarifies the check-out and claims process more for me now. It makes excellent sense for all car rental to try to stick to that simple process for all customers, ie if the customer signs off at the desk then they are clear and should NEVER hear from that company or car again. I have cc’d our accounts manager my reply and I think I will add your example onto the tripcover blog, without disclosing your name of course.Thanks again amy for the follow up info, and sorry that renting a car can sometimes be a pain.