Email enquiry from one of our customers at Tripcover

Karl: “As I am in the process of taking out a policy, I’m somewhat puzzled by the fact that one of your competitors “I Cover” provides supposedly similar cover as yours but the cost is less than half. How can this be?

Furthermore their policy also covers a number of other benefits.

Thanking you.”

 

Tripcover’s Reply
“Hi Carl, but they cannot say and do not say that they cover windscreens, undercarriage, tyres, lights and single vehicle accidents in their PDS because they don’t generally as they only cover what the standard

excess or CDW that the car rental companies offer.

But it is a free market, you can buy travel insurance which is what they offer or you can buy our specialist car rental excess cover. Up to you.”

PS Karl’s reply was as follows:
“Many thanks.

This would be a great brief for a PR campaign for Tripcover. For as a consumer, it can be very confusing out there.

My initial suspicion was based on the value for price/offering, which prompted me to investigate further, and the unclear answers I got back from them.

Thank you for getting back to me, so I can now take out a Tripcover policy, as well as passing on the information to family, friends and contacts.

Best wishes
Karl

For more on this go to:
http://forums.whirlpool.net.au/archive/2082042