Category Archives: Allianz

A Question from one of Our Customers

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Jerzy:
“I recently purchased Tripcover for a rental car hire.
After picking up the car, I realised that the car had existing damage that I had not reported on the Damage Form that I signed.
I am concerned that I may have to pay the excess to Budget and put in a claim if they try to say the damage occurred during my rental period.
I have been looking over your claim form in case I need to complete it.
Can you please tell me what you mean by Police or Accident report and what you would require for this type of damage so that I can be prepared if Budget charge me the excess for this damage.”

Tripcover Team Member:
The police report is only needed if it was a significant accident Kate.
This is a common trick the car rental companies can play with their customers.
Always pays to walk around the car and video it or take a few pics.

 

Travel Insurance Vs Tripcover Car Rental Excess insurance

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Email enquiry from one of our customers at Tripcover

Karl: “As I am in the process of taking out a policy, I’m somewhat puzzled by the fact that one of your competitors “I Cover” provides supposedly similar cover as yours but the cost is less than half. How can this be?

Furthermore their policy also covers a number of other benefits.

Thanking you.”

 

Tripcover’s Reply
“Hi Carl, but they cannot say and do not say that they cover windscreens, undercarriage, tyres, lights and single vehicle accidents in their PDS because they don’t generally as they only cover what the standard

excess or CDW that the car rental companies offer.

But it is a free market, you can buy travel insurance which is what they offer or you can buy our specialist car rental excess cover. Up to you.”

PS Karl’s reply was as follows:
“Many thanks.

This would be a great brief for a PR campaign for Tripcover. For as a consumer, it can be very confusing out there.

My initial suspicion was based on the value for price/offering, which prompted me to investigate further, and the unclear answers I got back from them.

Thank you for getting back to me, so I can now take out a Tripcover policy, as well as passing on the information to family, friends and contacts.

Best wishes
Karl

 

For more on this go to:
http://forums.whirlpool.net.au/archive/2082042

Why Tripcover is Cheaper Than Allianz

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JOSEY WROTE:

I am thinking about purchasing a rental vehicle excess insurance and have a question regarding the quotes on your website.

I see that the insurance you provide is from Allianz. I have asked Allianz for a quote and their premium is higher than yours for a 16 day rental:

$4000 AUD excess with Allianz costs $281 AUD and with you $135 AUD

$6000 AUD excess with Allianz costs $383 AUD and with you $295 AUD

Can you please help me understand why is there such a difference? Is the cover the same regardless of getting it through you or through the Allianz website?

Thank you.

MY REPLY WAS:

Exact same policy Josey, only you are paying a premium with Allianz and Hiccup (they are the system provider) as they are covering
21 to 75 year olds in the same policy.

We have split our policy up to:
25 to 75 and
21 to 24 year olds

So if you were 22 years old our’s would cost you around the same price as with Allianz

Crashing dollar