Category Archives: Travel Insurance

A Question from one of Our Customers

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Jerzy:
“I recently purchased Tripcover for a rental car hire.
After picking up the car, I realised that the car had existing damage that I had not reported on the Damage Form that I signed.
I am concerned that I may have to pay the excess to Budget and put in a claim if they try to say the damage occurred during my rental period.
I have been looking over your claim form in case I need to complete it.
Can you please tell me what you mean by Police or Accident report and what you would require for this type of damage so that I can be prepared if Budget charge me the excess for this damage.”

Tripcover Team Member:
The police report is only needed if it was a significant accident Kate.
This is a common trick the car rental companies can play with their customers.
Always pays to walk around the car and video it or take a few pics.

 

Travel Insurance Vs Tripcover Car Rental Excess insurance

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Email enquiry from one of our customers at Tripcover

Karl: “As I am in the process of taking out a policy, I’m somewhat puzzled by the fact that one of your competitors “I Cover” provides supposedly similar cover as yours but the cost is less than half. How can this be?

Furthermore their policy also covers a number of other benefits.

Thanking you.”

 

Tripcover’s Reply
“Hi Carl, but they cannot say and do not say that they cover windscreens, undercarriage, tyres, lights and single vehicle accidents in their PDS because they don’t generally as they only cover what the standard

excess or CDW that the car rental companies offer.

But it is a free market, you can buy travel insurance which is what they offer or you can buy our specialist car rental excess cover. Up to you.”

PS Karl’s reply was as follows:
“Many thanks.

This would be a great brief for a PR campaign for Tripcover. For as a consumer, it can be very confusing out there.

My initial suspicion was based on the value for price/offering, which prompted me to investigate further, and the unclear answers I got back from them.

Thank you for getting back to me, so I can now take out a Tripcover policy, as well as passing on the information to family, friends and contacts.

Best wishes
Karl

 

For more on this go to:
http://forums.whirlpool.net.au/archive/2082042