Peace of Mind & Service at a Fraction of the Cost


Latest ProductReview from Brad one of Tripcover’s Customers
Hiring vehicles when driving in unfamiliar areas as well as being worried about even slight damage such as carpark door dents, bumper / undercarriage damage & windscreens, is always a concern. However, Tripcover gave us peace of mind. Beforehand I had a query re the policy’s T & C’s & Des personally responded within a day.

Great service at a fraction of the car rental company’s excess reduction (which also does not cover the extent of damage that is covered by the Tripcover policy). And it’s backed by Allianz should a claim be made. We look forward to using your rental vehicle insurance service again in the future.

Satisfied Customers Are Not Advocates

According to the authors of:
First Break All the Rules:What the World’s Greatest Managers Do Differently
the 4 rules of thumbs for customer satisfaction on P128,  the first 2 rules are not going to get you any more than satisfied customers, that is having Accuracy and Availability.

But if you really want to get your converts and advocates for your company you are going to need the last 2 rules of thumb which are Partnership and Advice.

“Partnership and advice are the most advanced levels of customer expectation. If you consistently meet these expectations, you will have successfully transformed prospects into advocates”

Growth of New Insurance Category in Australia

GivingSeedling (1)
Over the last 4 years there has been the sprouting of a new category in Australia in the car insurance – car rental industry, that of car rental excess insurance.

Initiated  by Des and Steve Sherlock of Tripcover, at the start of 2012, it now includes some 5 players in the Australian market. They inlcude:

  1. Tripcover – Car Rental Excess Insurance
  2. Allianz Rental Vehicle Excess Cover
  3. Hiccup
  4. Rental Cover
  5. Car Trawler

This category has the potential to eat into the large profits that the car rental companies have been enjoying for decades. What is different about this category is that unlike using
travel insurance or credit cards to hope you are covered for what you think you should be covered for, this car rental excess insurance is designed specifically for  competing head to head with the car rental companies.

The main difference between the insurance product and the car rental companys’ product, is that in the event of an accident you would need to claim with the insurers such as Allianz Global Assistance, QBE, whereas if you use the more expensive car rental companies waiver (CDW) they handle any damage issues.

And by expensive we mean very expensive. The car rental companies waiver can cost as much if not more than the rental per day with the car rental excess insurance supplied by Tripcover coming in as low as $5.60 per day.

The category has seen amazing growth over the last 4 years with estimates that some
$12M in sales in the last financial year, from these companies. This represents about 200,000 policies sold out of 6.5M rentals in Australia per year or around of 3% of the market so far.

It is predicted that by 2020 the car rental excess insurance market in Australia will be 10% of the car rental market, worth $38M.

We Recommend Not to Use This Car Rental Company

Latest posts on ProductReview from one of our customers tells two tales sad and sorry tale of abuse and bad behavior from a car rental company and a happy ending by using Tripcover

Here is the review the same customer left about Tripcover and Allianz Global Assistance team.
Tripcover Product Review by Jun L

Excellent Service
5 out of 5, reviewed on Feb 21, 2016

“I’ve registered for Tripcover’s insurance cover prior to renting a car while on holiday in Australia.

After wrongly accused of causing damages on a car I’ve rented which the damages are there to begin with, the car rental company had charged AUD 1k worth of repair costs. It was a stressful situation to be in where the rental company doesn’t respond in an appropriate manner and take accountability of solving the dispute.

Tripcover provided excellent customer service and my insurance claim was settled within their specified assessment days. Tripcover has made an otherwise stressful situation, hopeful. I would recommend Tripcover to anyone who is looking for insurance cover on car rentals and not pay the high excess charge offered by rental companies”.

Out of 410 reviews Europcar has 1.4 stars.
Read for yourselves and make your own judgement:
Europcar on Product Review by Jun L


Car rental scam charging $1000 for damages

1 out of 5, reviewed on Feb 21, 2016,

“Used this awful car rental service (Europcar) in October last year and that will be the first and the last.

In short, I was accused of causing damages to the vehicle, rear bumper, windshield, dents in the car when returning the car at Melbourne airport. The car was given with damages in on the day of rental itself but the staff over at St Kilda office failed to note them down in the rental agreement even though they have, in person, came and look at the the car with me. Fortunately, I have snapped photos with a time stamp to capture this. Unfortunately though, when the photos were sent to Europcar as part of the dispute settlement, they do not own up to it by not responding.

Horrible service and unethical practices. Do not use this SCAM of a car rental company”.

Easy to book and understand! -
Latest Product Review
5 out of 5, reviewed on Jan 27, 2016,

“Have just booked Tripcover insurance for the first time and hope it won’t be necessary to make a claim! I’ve been disgusted with all of the car rental companies prices for insurance – basically doubling (or more) the daily rental car rate – what a rip off! If all goes well, will continue to use this service.”

Car Rental Excess Insurance Made…..Too Easy!

Latest Product Review by Bernie on Tripcover – Car Rental Excess Insurance

5 out of 5, reviewed on Jan 05, 2016,

“Having been offered ‘Total Protection’ by the hire company I decided to look around for a company that wouldn’t double my hire costs. I found Tripcover via my own car insurer and was very pleasantly surprised at the reasonable cost and options and the simplicity of creating the cover I wanted. Hopefully I won’t actually NEED it but I’ll be back on site after my hire period to complete my review”.

This is awesome…Economical solution for rental Excess

Crashing dollar
Latest post from a customer on Product Review for car rental excess insurance
“I have been using this since I have been in Australia since 2014 and trust me but this is an amazing service. This not only helps to reduce the Excess but the policy provides more coverage than the one usually provided by the rental companies…..Also, this is an great economical option considering the cost at which the service is provided with an additional personal theft cover & relocation cover.By gods grace I have not yet required to log a claim however, I am pretty confident that this would be hassle free considering this is being managed by a reputed company like “Allianz”

Great policy, great features and amazing economical cost….”

Car Rental Giant’s ‘Collision Damage Monopoly’ Under Pressure from Insurance Backed Startups


Global insurance companies in Australia have the major car rental giants in their sights as they continue to make inroads into the car rental insurance monopoly or Collision Damage Waiver  (CDW) as it is called in the industry.

Companies like Allianz Global Assistance, AXA, Chubb and QBE are partnering with next generation startups that allow consumers to conveniently insure their rental cars at a fraction of the cost of the rental companies……more>