Why Are Car Rental CDW Costs so High with Major Rental Firms?

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The CDW, or collision damage waiver, that the car rental companies offer is not actually a type of insurance, although many people mistake it for such. Instead, it is a waiver, which means the rental company will waive their right to collect a massive deductible from you if you happen to damage their vehicle. The waiver does not remove the deductible entirely. It will lower it though, and since they are generally so high with car rental companies, this might seem like a good deal at the outset.

What Do the CDWs Cost?

The price of the CDW varies from company to company, naturally. The average price tends to hover around $26 AUD, but it could be higher depending on the company you choose. If you are renting a vehicle for a full week, then you can expect to pay around $188 AUD on the waiver at least.

Some see the CDW as being a waste of money, and when you consider just how expensive it can be, it’s easy to see that reasoning. However, those who do not have supplemental insurance to cover collision damage could be in for a rude surprise if they damage the vehicle. The cost of the deductible, in the Australian market, can be as high as $6000. The insurance companies charge high rates because they know that people will often pay them so they can reduce the deductible, and that consumers are often ignorant of other options, such as excess reimbursement insurance.

One of the other things to consider with the CDWs is that they may have coverage gaps. This means that they might not cover damage to certain parts of the vehicle, such as the windshield, for example.

See the below table which illustrates what Thrifty Australia covers as a standard cover, compared to their two CDW options over a 7 day rental. In the 4th column is a comparison with Australia’s leading car rental excess reimbursement insurance from Tripcover.com.au

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Do You Need to Have a CDW?

Some people automatically buy the CDW and just factor it into the cost whenever they rent a vehicle. However, that might not always be necessary. In fact, many times, the insurance policy for your regular everyday vehicle might extend to rental cars. This usually isn’t the care in Australia, but often is in the US. In this case, if your deductible on your regular policy is better than the CDW, and you do not have to pay for it, then simply using your current insurance is a smarter and more cost effective option.

Two other alternative options

There are several alternatives to buying the CDW, are your travel insurance policy and your credit card company. Some credit card companies offer collision damage coverage free to their users. Others may charge a small fee. They can cover more than just the collision damage as well. If you have a travel insurance policy for your trip, it will generally have some type of car insurance included along with it. However be very careful with this option, given standard travel insurance policies tend to cover only the “standard damage” covered by the rental company CDW. So if you look at the third column from the left of Thrifty’s coverage, these are the only things that are covered by standard CDW e.g. windscreen, undercarriage and hail damage are all not covered by the standard Thrify CDW, hence unless your travel insurance policy explicitly says that it covers “windscreen, undercarriage and hail damage” then chances are that you wont be covered.

While choosing or not choosing the CDW is ultimately your decision, some far better alternatives are out there that will help you save money and actually provide you with better coverage. Always look at all of your options before you simply buy what the rental company tells you do buy.

What is car rental excess reimbursement insurance cover?

Reimbursement Cover: In the event that the rental vehicle is stolen or damaged, the rental car company will charge your credit card for the excess or gap amount. You can then claim for reimbursement under your Tripcover Rental Vehicle Excess Reduction and Luggage Insurance policy underwritten Allianz Global Assistance. Your claim will be processed within 10 business days of receiving completed documentation.

Why Pay for the Whole Buffet When You Just Want the Dessert?

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We’ve all been there before. All you want is to get your apple pie, but they make you pay for a whole buffet just so you can get that one item you really want. While renting a car is quite different from having a meal, this actually does still apply.

Anyone who has ever tried to rent a vehicle knows that when they head to the rental counter, there will be a tug of war between your wallet and the company. They will tell you that you need to have A. B, and C, when the only thing you want to do is get into your rental and drive off the lot.

Of course, if you are not careful, you will be paying far more than you imagine before you get to drive away. Instead of paying for that whole buffet, let’s look at some tips you can use to help keep the costs down so you are only paying for what you really want and need.

How to Alleviate the Problem

The first thing you need to do is to think about what you really need from the rental. How and where will you be using the vehicle, and how many people will be traveling with you. When you are renting, choose the vehicle that meets your needs, but that does not exceed them. This will allow you to choose cheaper cars in most cases.

Some rental companies will offer an upgrade, but this is rare. It still does not hurt to ask though. Just make sure that they do not talk you into getting a larger vehicle than you need. They will usually try.

If you have coverage through a credit card, or through your travel company, then you might not need to have additional coverage through the rental company. Make sure that you know the policies regarding your credit card’s insurance offerings and see if it is enough to cover your rental requirements e.g. rental excess, that windscreens are covered, single vehicle accidents and undercarriage damage. If they are not listed as covered then they are probably not. This can help you save a substantial amount of money.

Something else you may want to do is check online for discount codes. These can save you a fair bit of money in some cases. Not all car rental companies will have coupons available, but it is worth checking. They may offer a discount, or they could offer a free upgrade. If you were to get an upgrade, though, be aware that other costs could be higher as well. For example, if you were to rent an SUV, the cost of petrol would be more simply because you use more while driving and need to fill up more often.

Know What You Are Buying

Always take the time to read the fine print of your rental contract to know what you are paying for. If you find any tacked on elements that you do not need, make sure that you talk with the rental company about removing them before you sign and pay for the rental. With some attention to the minute details, you can make sure you are getting just the pie and not all the broccoli that you don’t want!

Had similar car rental experiences? share them with other readers.

Car hire problems put drivers on collision course with rental firms

Questionable fuel charges, mysterious traffic violations, disputed dents – beware the add-ons that can cost a packet
Beware the pitfalls when you opt to hire a car.

In August I returned a car hired through Europcar and subsequently found I had been charged €77.75. It explained the sum was for refuelling the vehicle and some damage which it could not specify. I had photographed the petrol gauge on returning it since I’ve had trouble with wrongly levied fuel charges before. Also, there was definitely no damage. I complained to Europcar and was repeatedly promised a response, which has never come. PF, London

• We hired a car from Europcar in Italy in June and received a statement of account a couple of weeks after returning it advising that there was nothing owing.

Subsequently I discovered that Europcar had debited €92 from my card. I had no idea why and after numerous calls and emails to which I received no response, I was told I must have committed two traffic violations and Europcar had therefore charged me €45 for each of these. I pointed out that two fines of €45 only makes €90 but could not get to the bottom of this difference.

I have no idea whether or not I did commit the alleged traffic violations, since I’ve heard nothing from the Italian authorities, and am concerned that Europcar appears able to just debit my account without even notifiying me three months after I have rented the car. CE, London

• I rented a car from Avis/Budget in London. We returned the car on a Sunday night and as there was no attendant, I called the next day to make sure that everything was OK.

I was told that there was a small dent in the rear bumper and a broken reflector. I asked him how much the repair would cost, and he told me that his systems were down but that he’d call me the next day to let me know.

However, that night, there was a charge of £520 on my credit card from Avis/Budget. That seems rather steep for a small dent in a plastic bumper. I called to inquire about the claim, and was told that it wasn’t filed. Ditto the following day. This time the customer service agent told me that complaints/inquiries were only considered by email. So, I emailed a formal inquiry asking them to provide me with a claim, a copy of their repair pricing policies, and a repair estimate (that justifies the extent and the cost of the repairs). No one has ever got back to me. MM, London

These are not the first cases of car rental companies helping themselves to little extras without warning or explanation, usually when vehicles are returned out of hours and culpability for any damage can’t be thrashed out on the spot.

In PF’s case, Europcar insists that the tank was not full and that there were scratches on the bumper. You dispute this. However, because of the months it has taken the company to respond to your complaint it has decided to refund you.

You, CE, should have been informed of the charge to your card by letter, according to Europcar’s protocols. However, under Italian law the company says it is obliged to pass on a hirer’s address to the police in the event of a traffic offence, but is not privy to the details of the contravention.

Europcar awards itself a generous €48 per offence for the paperwork required by the relevant authorities (despite failing to send any paperwork to you).

As this column has exposed before, Italian law allows authorities up to 360 days to issue fines to foreign drivers who contravene parking regulations, so it could be a long while yet before you discover what you’re supposed to have done wrong.

Now over to Avis, which apologises for the fact that you, MM, were not contacted about the repair costs, but stands by its large charge for the damage since you did not take out additional insurance.

The terms and conditions of the rental agreement, like most other hire companies, specify that extra charges will be removed from customers’ accounts in the event of damage. If you are returning a car out of hours when no one is around it is a good idea to photograph the vehicle in detail in case such disputes arise, otherwise it’s a question of your word against theirs. And they are the ones with your bank details.

If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.